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About Us

Chargebacks suck.

As former merchants ourselves, we've searched for a partner who could take the pain out of chargeback management and deliver results — someone we'd be excited to recommend to others. We couldn't find a vendor with the right blend of flexibility and automation: the platform we were looking for just didn't exist at enterprise scale.

So we built a better platform.

Disputed.ai is the most advanced chargeback management platform for enterprise, backed by extensive expertise and a commitment to partnership to get you the best possible results.

Our platform:

  • Analyzes the root cause of each chargeback
  • Evaluates whether and how to fight, and win probability
  • Creates optimized responses finely tuned to each case
  • Continuously improves over time through feedback loops

We built Disputed for enterprise scale from day one, and we're fueled by the belief that with the right tools and approach, chargeback management can be more than a defensive necessity. It can provide essential product insights and strengthen customer relationships.

Give Disputed a try, and see why we call it the intelligent approach to chargebacks.

Leadership

Shawn Kelley

Co-founder

Shawn Kelley
While leading SeatGeek's payment and risk operations teams, Shawn developed an innovative payments platform and pioneered post-pandemic fraud solutions. His extensive experience with chargebacks and industry vendors inspired him to co-found Disputed.ai with Andrew, creating the solution he knew the market needed.

Andrew Hart

Co-founder

Andrew Hart
From NASA's Jet Propulsion Laboratory to leading engineering for SeatGeek's Enterprise Platform, Andrew has built data-driven solutions across startups and enterprise companies. He co-founded Disputed with Shawn to bring enterprise-grade chargeback software with startup agility to market.